Privacy Policy – Crux Experts LLC

This Policy applies to information we collect:

• On our websites and SaaS apps we operate or control.
• In email, chat, support tickets, and other electronic messages between you and us.
• When you use our Services and any related tools or integrations.

This Policy does not apply to information collected by third parties that you access through the Services (e.g., Google, Meta, review platforms), or to content or data you process on your own systems. Those parties have their own policies.

We use information to:

• Provide, operate, and support the Services (including client authentication and account administration).
• Plan, execute, and optimize campaigns (SEO, PPC, reputation, affiliate), generate reports, and deliver insights.
• Communicate with you (onboarding, support, service announcements, billing, and updates).
• Improve safety, security, fraud prevention, and integrity of our Services.
• Analyze performance and develop new features.
• Comply with legal obligations and enforce our agreements.
• With your consent, where required by law.

Where applicable, we rely on: Contract, Legitimate Interests (e.g., product improvement, security), Consent (where required), and Legal Obligation.

• Cookies & Tracking: manage cookies via your browser settings. Some features may not function without essential cookies.
• Marketing Communications: opt out of non‑transactional emails by using the unsubscribe link or contacting us.
• Account Data: you may update certain profile details via your account or by contacting support.

Depending on your state, you may have rights to request access, correction, deletion, portability, and to opt out of certain processing. To exercise these rights, submit a ticket via our Support Center (see Contact). We will verify your request and respond as required by law. You may authorize an agent to act on your behalf where permitted. We do not discriminate for exercising privacy rights. If your state provides an appeal right, you may appeal by replying to our decision on your request.

If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. We use appropriate safeguards for international transfers where required by law.

We implement administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and use case.

Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from them. If you believe a child has provided us information, contact us to request deletion.

The Services may link to third‑party sites or include third‑party features. Those are governed by their own terms and privacy policies. We are not responsible for their practices.

Our Services do not currently respond to browser "Do Not Track" signals.

We may update this Policy from time to time. The "Last Updated" date will reflect the latest changes. Material updates will be posted on this page and/or communicated through the Services.