Auto Detailing Defense
How we helped an auto detailing service recover from fake reviews claiming vehicle damage
The Challenge
Competitors launched a coordinated attack claiming vehicle damage
The Attack
Local competitors posted 6 fake reviews claiming the auto detailing service had damaged customers' vehicles. The reviews included fabricated photos and false claims about scratched paint, damaged interiors, and unprofessional service.
Impact on Business
- Rating dropped from 4.5 to 3.1 stars
- 70% decrease in new bookings
- Existing customers questioning service quality
- Insurance claims threatened
Review Platform Response
- "Reviews appear authentic"
- Photos considered "evidence"
- No investigation of claims
- Appeals process failed
Our Approach
Comprehensive documentation and evidence gathering to prove the reviews were fraudulent
Process Documentation
Documented the entire auto detailing process with before/after photos, customer signatures, and detailed service records to prove no damage occurred.
Customer Verification
Contacted actual customers to verify their satisfaction and gather authentic testimonials to counter the fake reviews.
Platform Appeals
Submitted detailed evidence packages with customer verification, process documentation, and expert analysis of the fake photos.
The Results
Complete recovery and significant business growth
Immediate Results
Business Impact
Client Testimonial
"The fake reviews claiming we damaged cars were devastating. We take pride in our work and have never damaged a customer's vehicle. Crux Experts helped us prove our innocence and get those fake reviews removed. They also helped us understand how to protect our reputation better. Our business has grown 45% since then."
Mike Rodriguez
Owner, Premium Auto Detailing
Protect Your Business
Don't let fake reviews destroy what you've built. Get real human protection for your business reputation.