Landscaping Business Recovery
How we helped a landscaping company recover from 8 fake reviews posted by a disgruntled former employee
The Challenge
A disgruntled former employee launched a coordinated attack against the business
The Attack
A former employee who was terminated for poor performance decided to retaliate by posting 8 fake negative reviews across multiple platforms. The reviews claimed poor work quality, unprofessional behavior, and damaged property - all completely fabricated.
Impact on Business
- Rating dropped from 4.2 to 2.8 stars
- 60% decrease in new inquiries
- Existing clients questioning service quality
- Local competitors gaining advantage
Review Platform Response
- "Doesn't violate community standards"
- Automated responses only
- No human review of evidence
- Appeals process ineffective
Our Approach
Systematic investigation and evidence gathering to prove the reviews were fraudulent
Evidence Collection
Gathered employment records, work schedules, and client testimonials to prove the former employee couldn't have been present for the claimed incidents.
Pattern Analysis
Identified the coordinated nature of the attack by analyzing review timing, language patterns, and account creation dates across platforms.
Platform Appeals
Submitted comprehensive evidence packages to each platform with detailed documentation proving the fraudulent nature of the reviews.
The Results
Complete recovery and business growth beyond pre-attack levels
Immediate Results
Business Impact
Client Testimonial
"When our former employee posted those fake reviews, we thought our business was finished. We had worked so hard to build our reputation, and it felt like it was destroyed overnight. Crux Experts not only got all 8 fake reviews removed in just 2 weeks, but they helped us understand how to protect ourselves from future attacks. Our business is now stronger than ever."
Sarah Mitchell
Owner, GreenScape Landscaping
Protect Your Business
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