New Patients Mention Our Google Reviews on Every Call

Dr. Michael Nguyen had built a thriving dental practice over eight years, specializing in cosmetic dentistry and dental implants. His practice was known for its state-of-the-art technology and compassionate care. However, a series of fake negative reviews began appearing, claiming poor treatment outcomes and unprofessional staff behavior.

"The reviews were completely fabricated - they described procedures we'd never performed and mentioned staff members who didn't exist," Dr. Nguyen explained. "But potential patients were seeing these reviews first, and our new patient bookings dropped by 60%. We were losing high-value implant cases to competitors, even though our success rates and patient satisfaction were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Dr. Nguyen noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Dr. Nguyen shared. "Within three months, our new patient bookings had increased by 150%. Patients were calling specifically because they'd seen our positive reviews online. We went from struggling to fill appointment slots to having a waiting list for consultations."

The fake review removal not only restored their reputation but also positioned them as the premier dental practice in their area. "We're now the go-to destination for cosmetic dentistry and implants, and our online presence reflects the quality care we've always provided."