Neighbors Choose Us Because of Recent 5-Stars

Nina Alvarez had built a trusted home cleaning business over five years, specializing in residential cleaning and maintenance services. Her business was known for its reliability and attention to detail. However, a series of fake negative reviews began appearing, claiming poor cleaning quality and unprofessional staff.

"The reviews were completely false - they mentioned cleaning methods we'd never used and described staff members who didn't work here," Nina explained. "But potential customers were seeing these reviews first, and our recurring bookings dropped by 60%. We were losing clients to other cleaning services, even though our actual cleaning quality and customer satisfaction were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Nina noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Nina shared. "Within three months, our recurring bi-weekly plans had increased by 300%. Customers were booking specifically because they'd seen our positive reviews online. We went from struggling to fill our schedule to having to manage overflow and wait lists."

The fake review removal not only restored their reputation but also positioned them as the premier home cleaning service in their area. "We're now the go-to destination for residential cleaning, and our online presence reflects the quality service we've always provided."