New Reviews with Before/After Photos Filled Weekend Slots

Liam Johnson had built a beloved pet grooming business over six years, specializing in premium grooming services and pet care. His business was known for its gentle approach and beautiful results. However, a series of fake negative reviews began appearing, claiming poor treatment of animals and unprofessional service.

"The reviews were completely false - they mentioned treatment methods we'd never used and described staff members who didn't work here," Liam explained. "But potential customers were seeing these reviews first, and our weekend bookings dropped by 70%. We were losing clients to other groomers, even though our actual animal care and customer satisfaction were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Liam noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Liam shared. "Within two months, our weekend slots had increased by 250%. Customers were booking specifically because they'd seen our positive reviews with before/after photos online. We went from struggling to fill weekend appointments to having to manage wait lists and overflow."

The fake review removal not only restored their reputation but also positioned them as the premier pet grooming business in their area. "We're now the go-to destination for premium pet grooming, and our online presence reflects the quality care we've always provided."