Estimate Calls Jumped & Higher-Margin Jobs Are Coming In

Carlos Rivera had built a trusted auto repair shop over twelve years, specializing in complex engine work and transmission repairs. His shop was known for its honest pricing and quality workmanship. However, a series of fake negative reviews began appearing, claiming overcharging and poor work quality.

"The reviews were completely false - they mentioned services we'd never performed and described pricing that didn't match our actual rates," Carlos explained. "But potential customers were seeing these reviews first, and our estimate calls dropped by 70%. We were losing high-value jobs to competitors, even though our actual work quality and customer satisfaction were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Carlos noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Carlos shared. "Within three months, our estimate calls had increased by 200%. Customers were calling specifically because they'd seen our positive reviews online. We went from struggling to fill our schedule to having to turn away work."

The fake review removal not only restored their reputation but also positioned them as the premier auto repair shop in their area. "We're now the go-to destination for complex engine work and transmission repairs, and our online presence reflects the quality work we've always provided."