Location Pages & Reviews Are Dialed & No-Shows Dropped

Dr. Aisha Thompson had built a successful dental group over twelve years, operating multiple locations across the city. Her group was known for its comprehensive care and patient-centered approach. However, a series of fake negative reviews began appearing, claiming poor coordination between offices and inconsistent care quality.

"The reviews were completely false - they mentioned services we'd never offered and described coordination issues that didn't match our actual operations," Dr. Thompson explained. "But potential patients were seeing these reviews first, and our multi-office bookings dropped by 50%. We were losing patients to single-location practices, even though our actual care coordination and patient satisfaction were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Dr. Thompson noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Dr. Thompson shared. "Within three months, our multi-office bookings had increased by 180%. Patients were booking specifically because they'd seen our positive reviews online. We went from struggling to fill appointments across locations to having to manage overflow and wait lists."

The fake review removal not only restored their reputation but also positioned them as the premier dental group in their area. "We're now the go-to destination for comprehensive dental care across multiple locations, and our online presence reflects the quality service we've always provided."