Seasonal Surges Are Smoother & Emergency Calls Drive Revenue

Ethan Walker had built a trusted HVAC services company over ten years, specializing in emergency repairs and seasonal maintenance. His company was known for its fast response times and fair pricing. However, a series of fake negative reviews began appearing, claiming slow service and overcharging.

"The reviews were completely false - they mentioned response times that didn't match our actual service and described pricing that didn't reflect our rates," Ethan explained. "But potential customers were seeing these reviews first, and our emergency calls dropped by 50%. We were losing high-value emergency work to competitors, even though our actual response times and customer satisfaction were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Ethan noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Ethan shared. "Within two months, our emergency calls had increased by 300%. Customers were calling specifically because they'd seen our positive reviews online. We went from struggling to fill our emergency schedule to having to manage overflow during peak seasons."

The fake review removal not only restored their reputation but also positioned them as the premier HVAC services company in their area. "We're now the go-to destination for emergency repairs and seasonal maintenance, and our online presence reflects the quality service we've always provided."