Donors Mention Our Reviews & Trust in Search

Rachel Kim had built a trusted local nonprofit over eight years, specializing in community outreach and youth programs. Her organization was known for its transparency and impact. However, a series of fake negative reviews began appearing, claiming mismanagement of funds and poor program quality.

"The reviews were completely false - they mentioned programs we'd never run and described financial practices that didn't match our actual operations," Rachel explained. "But potential donors were seeing these reviews first, and our first-time gifts dropped by 60%. We were losing funding to other organizations, even though our actual impact and financial transparency were excellent."

Crux Experts implemented a comprehensive reputation recovery strategy, starting with immediate fake review removal across all platforms. We identified patterns in the fake reviews and successfully disputed them with Google, Yelp, and Facebook using evidence of their fraudulent nature.

"The team was incredibly thorough," Rachel noted. "They not only removed the fake reviews but also helped us understand how to prevent future attacks. They set up monitoring systems and taught us how to respond professionally to legitimate reviews while protecting against fake ones."

"The transformation was incredible," Rachel shared. "Within three months, our first-time gifts had increased by 200%. Donors were giving specifically because they'd seen our positive reviews online. We went from struggling to meet our fundraising goals to exceeding them consistently."

The fake review removal not only restored their reputation but also positioned them as the premier local nonprofit in their area. "We're now the go-to organization for community outreach and youth programs, and our online presence reflects the impact we've always made in the community."