Small Law Firm

Jordan Patel had built his small law firm specializing in family law and personal injury cases over six years. Known for his compassionate approach and successful case outcomes, Jordan's practice was growing steadily until a series of fake negative reviews began appearing on Google and other legal directories. The reviews claimed poor communication, unprofessional behavior, and unfavorable case results—all completely false.

"In the legal profession, reputation is everything," Jordan explains. "These fake reviews were devastating. Potential clients would call and mention the negative reviews before even discussing their case. Our consultation rate dropped by 40%, and we were losing qualified clients to competitors who had better online reputations, even though our actual case results were superior."

Crux Experts conducted a thorough analysis of Jordan's online presence and identified the fake review patterns. We documented the suspicious accounts, gathered evidence of the coordinated attack, and submitted comprehensive reports to Google's review team. Simultaneously, we worked with Jordan to develop a strategy for showcasing his successful case outcomes and encouraging satisfied clients to share their authentic experiences.

"The Crux team understood the unique challenges of legal reputation management," Jordan says. "They helped us highlight our successful case outcomes while maintaining client confidentiality. They also taught us how to respond professionally to legitimate concerns and create a review strategy that would protect us from future attacks. It was like having a reputation management team that actually understood the legal profession."

Within 45 days, Jordan's law firm saw a remarkable transformation. All 8 fake negative reviews were removed, and their Google rating improved from 3.1 to 4.6 stars. More importantly, the quality of consultations improved dramatically. "We went from getting 2-3 consultations a week to consistently booking 8-10 qualified consultations," Jordan reports. "Clients were calling because they trusted our reviews and saw our successful case outcomes, not because we were the cheapest option."

Today, Jordan's law firm has maintained its strong reputation and continues to grow. They've added two associate attorneys and now handle more complex cases. "Crux Experts didn't just save our practice—they helped us build it stronger than ever," Jordan concludes. "We have a reputation defense system in place that protects us from future attacks and helps us showcase our successful case outcomes to potential clients. Our consultation rate has increased by 150% and the quality of clients has improved significantly."